| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
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| 2. |
Yes,
of course! We only sell Arnette Sunglasses, they are all
100% Authentic Arnette Brand, and all come brand new without use in their
proper case and box - buy with confidence, your purchase is safe.
|
| 3. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 4. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to
review our Privacy Policy.
|
| 5. |
Credit
cards are charged at the time of the order, not when the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 6 |
If
the item(s) ordered are in-stock or readily available, your order will get
shipped out within 3-7 Business Days. Your shipment selection time-in-transit
applies only after our 3-7 Business day processing time. If your item is
in back-order, you will be notified by e-mail. Back orders may take 1-4
weeks to arrive.
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| 7. |
You
can check on the status of your order by clicking on Order
Status (if you registered as a customer during your purchase only) or
by clicking on the link on your order confirmation e-mail to Review your
Order.
|
| 8. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status
and reviewing your order.
|
| 9. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status
page or during the checkout process while placing a new order.
|
| 10. |
No
Refunds - Only Store Credit will be given on returned items, Customer may
incur Shipping Costs for exchanges. Our return policy is available on the
Terms of Sale agreement.
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| 11. |
There
are various ways of finding a product. You can browse our online store
through categories by clicking on the main menu button links to find what
you are looking for, you can also click on 'Search' and type a search
term related to what you are looking for and all corresponding results
will be displayed.
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| 12. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
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| 13. |
Information
about our company is available on the About
Us page.
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| 14. |
You may contact us
by filling out the form on our Contact
Page. Our
telephone is an answering system only - please call M-F 10 AM - 5 PM EST.
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